Over the past decade, Palibex has focused on establishing its brand and management model, centered around prioritizing employees. CEO Jaime Colsa highlighted in a press conference that the recent operational model change aligns with the company’s strategy to ensure more profitable and competitive franchisees.
This commitment to franchisee profitability is pivotal in the new operating system. “We have invested in improving the model to enhance competitiveness and ensure excellent customer service, including meeting committed transit times, on-time deliveries, and meticulous communication,” he explained.
Colsa stressed that an efficient network is “their best business tool.” Despite the decentralized model being costlier and more complex than a centralized warehouse approach, where transit times are less critical, Colsa believes it’s crucial “to have top-tier franchisees in each area committed to service quality.”
A More Flexible and Efficient Model
Under this updated model, franchisees have three options for pallet transport in Spain. They can deliver goods directly to a province if volume is substantial, bypassing coordination centers. Alternatively, they can consolidate goods at regional centers or coordinate through Madrid, maintaining full connectivity. Franchisees can also handle haulage independently, collaborate, or utilize network-promoted routes with variable costs per occupancy.
“We’re proud of our highly flexible network, ensuring reliability and consistent quality year-round,” affirmed María Luisa Romero, the network’s General Manager. This flexibility, she added, “strengthens our network and boosts franchisee competitiveness.”
Maximizing vehicle occupancy between Palibex hubs has been critical in advancing goods previously constrained by center capacity. Today, 99% of coordinated goods reach their destination franchisees.